At Addey Event & Party Equipment Rental Marketplace, we aim to make planning weddings, birthdays, graduations, corporate events, and other celebrations simple and reliable. This policy explains how cancellations, refunds, security deposits, and rental-related issues are handled for equipment and event packages booked through Addey.
Refund eligibility depends on the rental period, cancellation time, provider policies disclosed at checkout, payment status, and the reason for cancellation.
Customers may be eligible for a full or partial refund when:
A booking is cancelled within the applicable cancellation period stated at checkout.
The provider cannot supply the confirmed equipment or package.
The delivered equipment is missing, significantly different from the confirmed order, or unusable due to a verified provider-related issue.
A confirmed rental cannot proceed because the provider fails to deliver the agreed equipment or complete the agreed service.
Addey or the provider approves a refund under the applicable booking terms.
Any applicable cancellation deadlines, fees, and refund conditions must be communicated clearly before the customer confirms the booking.
Customers should submit cancellation requests through their Addey account or contact Addey customer support as soon as possible.
Because event equipment may require advance preparation, transportation, reservation, and setup, cancellation charges may depend on how much notice is provided.
Early cancellation: Customers may qualify for a full refund if they cancel within the refund period specified in their booking terms.
Late cancellation: Cancellations close to the scheduled delivery or event date may incur reasonable, previously disclosed charges for non-recoverable preparation, transportation, or other permitted costs.
Last-minute cancellation: Refunds may be limited when equipment has already been dispatched, delivered, installed, or reserved under non-refundable terms.
No-show or failure to receive delivery: Refund eligibility depends on the circumstances, the agreed delivery arrangements, and whether the customer or provider was responsible.
Cancellation fees must follow the applicable booking terms and should not be applied arbitrarily.
Once a refund is approved, Addey will initiate processing as promptly as reasonably possible.
Approved refunds are typically processed within 5–7 business days, although the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.
Customers will be informed when their refund is approved and, where supported, when it has been initiated.
If a provider cancels a confirmed booking or cannot supply the agreed equipment, Addey will help the customer determine an appropriate resolution.
Depending on availability and customer preference, possible resolutions include:
A suitable replacement item or package, subject to customer approval.
An alternative provider, where available and acceptable to the customer.
A full refund for the unavailable equipment or affected booking when an acceptable replacement cannot be arranged.
Any refund will be calculated according to the affected booking and payments already collected. Charges for equipment or services successfully supplied may be treated separately where appropriate and permitted by the booking terms.
Customers should inspect delivered equipment as soon as reasonably possible and report missing, damaged, incorrect, or unusable items promptly, preferably with photographs or other supporting evidence.
If a provider fails to deliver the agreed equipment, delivers substantially incorrect items, or supplies equipment that cannot reasonably be used for its intended purpose, Addey may arrange a replacement, partial refund, full refund, or another appropriate resolution based on the circumstances.
Minor differences that do not materially affect the agreed rental may be handled differently from significant failures.
Customers should report delivery or setup problems before the event whenever reasonably possible so that corrective action can be considered.
Some equipment rentals may require a refundable security deposit to protect against loss, damage, or failure to return rented items.
Deposits will be refunded after the equipment has been returned and the applicable inspection or settlement process has been completed.
Any proposed deduction must relate to the applicable rental terms and a substantiated loss, damage, missing item, or other permitted charge.
Customers should receive an explanation of any deposit deduction and supporting details where available.
Deposits must not be treated as automatically forfeited simply because a customer cancels a booking.
Where a deduction is disputed, the customer may contact Addey to request a review.
The timing of deposit refunds may depend on equipment inspection, outstanding charges, and the payment provider's processing time.
Customers are responsible for using and returning rented equipment in accordance with the agreed rental terms.
Where equipment is returned damaged, lost, incomplete, or later than agreed, applicable charges may be assessed according to the disclosed rental agreement and available evidence.
Normal wear and tear should be distinguished from damage beyond ordinary use. Any charge or deposit deduction should be supported by the relevant terms and a reasonable assessment of the circumstances.
Customers may request a review of disputed damage, loss, late-return, or deposit charges through Addey customer support.
Delivery, installation, setup, teardown, collection, and other separately priced services may have different refund conditions from the equipment rental itself.
Refund eligibility will depend on whether the relevant service was performed, whether the provider failed to perform it, and the terms disclosed at checkout.
Where only part of an order is affected, Addey may issue a partial refund for the affected items or services rather than refunding the entire booking.
Changes to an event date, venue, guest count, or equipment requirements may affect availability, delivery charges, and rental pricing.
Customers should contact Addey as early as possible to request a booking modification. Changes are subject to provider availability and approval where required.
If severe weather, venue restrictions, transport disruption, or another unforeseen circumstance affects a rental, Addey will review the situation under the applicable booking terms and any relevant legal requirements. A refund or rescheduling option is not guaranteed unless the applicable terms or law provide for it.
Where possible, approved refunds will be returned to the original payment method used for the booking.
If the original payment method cannot accept the refund, Addey may coordinate an alternative lawful refund method with the customer and payment provider.
Refunds will be limited to the amount approved under the applicable policy and booking terms. Customers should retain their booking reference and payment confirmation to help resolve refund inquiries.
To request a cancellation or refund, customers should provide:
Their Addey booking or order reference.
The reason for the request.
Relevant photographs, delivery records, or other supporting evidence, where applicable.
Details of the affected equipment, package, delivery, setup, or deposit.
Addey may contact the customer or provider to verify the circumstances before deciding the request. Customers will be informed of the outcome and any applicable refund amount.
For cancellation, refund, deposit, or rental-related assistance, please contact Addey Customer Support through the official contact details published on the Addey website or within the customer account.
This policy should be read together with the applicable rental agreement, booking confirmation, cancellation terms, and payment-provider conditions. Addey may update this policy when its marketplace operations change, subject to applicable legal requirements.
Important: The cancellation deadlines, fees, deposit rules, and refund conditions shown during checkout should be consistent with this policy and the terms agreed to by the customer.
