Last Updated: October 17, 2026
Welcome to Addey Event & Party Equipment Rental Marketplace (“Addey,” “we,” “our,” or “us”). Addey connects customers with providers offering event and party equipment rentals, packages, delivery, setup, and related services for weddings, birthdays, graduations, corporate events, and other occasions.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use the Addey website, mobile applications, and related marketplace services.
By using Addey, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular use of personal information, we will seek that consent.
We may collect the following categories of information, depending on how you use Addey.
When you register for an account or communicate with us, we may collect:
Name and account details.
Email address and telephone number.
Login credentials and account authentication information.
Profile information and communication preferences.
Information you provide when contacting customer support.
To facilitate equipment rentals and event-related services, we may collect:
Rental orders, booking references, selected equipment, quantities, and package details.
Rental start and end dates and delivery, setup, collection, and return arrangements.
Event type, event date, guest count, and other planning information you choose to provide.
Delivery addresses, venue locations, and relevant access instructions.
Cancellation requests, complaints, refund requests, and rental-related communications.
Information relating to returned equipment, damage claims, missing items, and security-deposit settlements where applicable.
We may collect payment status, transaction references, amounts charged, refund records, deposit information, and other details necessary to manage rental transactions.
Payments may be processed by third-party payment providers. Your full payment credentials, such as card details, may be collected and processed directly by those providers rather than stored by Addey. The information actually collected depends on the payment method used.
When you use our website or applications, we may collect technical information such as:
IP address and browser or device type.
Operating system and application version.
Pages viewed, features used, and interactions with the marketplace.
Session, diagnostic, and error information.
Cookies and similar technologies where used and permitted by law.
We use this information to maintain functionality, diagnose technical issues, protect our platform, and improve the customer experience.
Where necessary to fulfill a booking, we may receive information from equipment providers, payment processors, delivery partners, customer-support systems, and other service partners.
For example, a provider may confirm the status of a rental, delivery, setup, collection, or equipment return.
Addey may use personal information for the following purposes:
Account management: Create and maintain accounts, authenticate users, and provide account support.
Rental bookings: Process reservations, manage rental dates and quantities, check availability, and coordinate equipment fulfillment.
Event planning: Support event plans, selected equipment, rental packages, and moodboards that customers choose to create.
Delivery and logistics: Coordinate venue delivery, installation, setup, collection, and returns where offered.
Payments and refunds: Process or reconcile transactions, manage payment status, administer eligible refunds, and handle security deposits or permitted deductions.
Customer support: Respond to questions, investigate complaints, and resolve booking or rental disputes.
Safety and fraud prevention: Detect suspicious transactions, prevent abuse, protect accounts, and enforce applicable marketplace terms.
Platform improvement: Understand usage patterns, troubleshoot errors, and improve website and application performance.
Communications: Send booking confirmations, payment updates, rental reminders, delivery notifications, return instructions, security alerts, and policy updates.
Marketing: Send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
Legal compliance: Meet applicable legal obligations and establish, exercise, or defend legal claims.
We will use personal information for purposes consistent with this policy or as otherwise permitted by applicable law.
Addey does not sell personal information to third parties as part of its stated privacy practices. We may disclose relevant information in the following circumstances.
When you place or request a rental booking, we may share the information reasonably necessary for the provider to fulfill it. This may include your name, contact details, relevant venue or delivery information, rental dates, selected equipment, quantities, and fulfillment instructions.
Providers should use this information only for legitimate booking, fulfillment, customer-service, and related purposes, subject to applicable law and their responsibilities.
We may share necessary transaction information with payment processors and financial service providers to authorize payments, verify transactions, process refunds, and reconcile deposits.
Payment providers may process information under their own privacy policies and applicable legal obligations.
Where delivery, installation, setup, collection, or other logistics are arranged through third parties, we may share the relevant contact, location, and booking information needed to perform those services.
We may use third-party providers for hosting, data storage, security, analytics, communications, customer support, and technical maintenance. These providers may process information on our behalf under applicable contractual and legal requirements.
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights and safety of customers or providers, investigate suspected fraud, or enforce our agreements.
If Addey undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
Addey may use cookies or similar technologies to maintain sessions, remember preferences, support account security, understand website performance, and improve usability.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser or available website privacy settings. Disabling certain cookies may affect login sessions or other website features.
Addey may allow customers to create event plans, save equipment selections, and organize moodboards or other event-related content.
Information included in these features may contain event dates, venue details, preferences, images, or other information you choose to provide.
If a sharing feature is available, review its visibility and access settings before sharing. Content made publicly accessible may be viewed by people who receive or discover the relevant link, depending on the feature's configuration.
Do not include sensitive personal information in public moodboards or shared event plans. Addey will apply the access controls supported by the platform and applicable law.
Addey takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the system and service involved, these measures may include access controls, authentication safeguards, secure communications, monitoring, backups, and restricted access to operational systems.
No website, application, or electronic storage system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and report suspected unauthorized account activity promptly.
We retain personal information for as long as reasonably necessary to provide marketplace services, maintain accounts, fulfill bookings, manage payments and refunds, resolve disputes, prevent fraud, and meet applicable legal or accounting obligations.
Retention periods may differ depending on the type of information and the purpose for which it is used.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate retention requirements.
Depending on applicable law, you may have the right to:
Access personal information associated with your account.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Object to or request restriction of certain processing activities.
Withdraw consent where processing relies on consent.
Opt out of promotional communications.
Request information about relevant disclosures or processing practices.
Lodge a complaint with an appropriate data-protection authority where available.
You can update certain account information through your Addey account, where those features are available.
To exercise a privacy right, contact Addey using the official contact details published on our website. We may need to verify your identity before processing a request. Some information may need to be retained to fulfill legal obligations, complete transactions, prevent fraud, or resolve disputes.
You may opt out of promotional emails or messages by following the instructions provided in the communication or using available account preferences. We may still send essential transactional, security, and booking-related communications.
Addey is intended for users who are at least 18 years old, unless a different minimum age is permitted by applicable law and expressly supported by the service.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.
Addey may link to third-party websites, payment pages, communication services, or other external platforms.
Those services may have their own privacy policies and data-handling practices. Addey does not control all third-party systems, and we encourage you to review the relevant privacy notices before providing information directly to them.
Depending on the hosting infrastructure and service providers used by Addey, personal information may be processed or stored in locations outside your place of residence.
Where cross-border processing occurs, Addey will take the measures required by applicable law to protect the information and support lawful transfers.
We may update this Privacy Policy when our marketplace features, operational practices, service providers, or legal obligations change.
The revised policy will be published on the Addey website with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent before implementing material changes.
We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Addey Customer Support through the official contact information published on the Addey website or within your customer account.
Please do not send passwords, full payment-card details, or other sensitive authentication information in a privacy request.
Thank you for choosing Addey. We are committed to handling personal information responsibly and supporting a trustworthy event and party equipment rental marketplace.
